Returns & Exchange

At House of Luxury UK, we prioritize your satisfaction. However, as our items are preowned, we are unable to offer returns for a full refund. In-store exchanges are available to ensure you find the perfect item.

Eligibility for Exchanges Only:

• Exchanges are only accepted within 14 days from the date of delivery.
• Items must be in their original, unused condition, complete with all packaging and accessories.
• We cannot offer exchanges for items collected or delivered in person; this policy applies only to mail orders.

Conditions for Exchange:

• Items showing signs of wear or damage may be subject to a reasonable deduction based on the required repairs.
• Watches sold as "unworn" must be returned in the same unworn condition to qualify for an exchange.

Exchange Procedure:

• The cost of return postage, packaging, and insurance for the exchange is the responsibility of the buyer.
• Upon receiving the item, we will notify you via email, confirming that we have received and assessed the item and whether an exchange is approved.

In-Store Exchange Availability:

Exchanges are reviewed on an individual basis, and while we aim to offer suitable replacements, availability may vary.

Thank you for shopping with House of Luxury UK. We are committed to offering exceptional service and high-quality, preloved luxury items.